Supporting High Quality VoIP Technology with Chartio
Chartio provides affordable analytics and tracking services on data for businesses in any industry. Ever since the company was established in early 2011, Chartio made switches from Comcast to RingCentral then finally to Telnexus for voice over IP services.
Rimas Silkaitis, head of professional services at Chartio, took the lead on finding a telecommunications service that was a suitable fit for the company. “We were looking for a solution that could scale out without being too cost prohibitive,” said Rimas. “I worked at previous companies where we tried to build call centers on Twillio, and I really wasn’t happy with call quality and service from other companies.”
Telnexus Offers a Solution
What attracted Chartio to Telnexus was the unique partnership with the 2600hz platform. The platform removes barriers between users and communication systems that exist with other telecom infrastructure solutions.
Telnexus voice over IP technology satisfies Chartio’s business model. Because sales representatives are in and out of the office, the softphone service comes in handy. “Our set up at Chartio is we all use softphones on our computers. If anyone is out they can use soft-based smart phones. The sales staff tell us it’s great,” said Rimas. “The great thing about the technology is that since we all have laptops, if someone needs to go make a call, he or she can just move around to another desk and do their work.”
Overall, Chartio enjoys the quality of technology Telnexus offers. “The call quality stands out, and I can work directly with a Telnexus employee to get all the information I need. The instructions for set up were very clear and easy to understand,” concluded Rimas.
“Based on my familiarity with phone systems, most had to do SIP trunking. I can get away with not having any of that on the voice over IP technology with Telnexus.”
“The call quality stands out, and I can work directly with a Telnexus employee to get all the information I need. The instructions for set up were very clear and easy to understand.”
– Rimas Silkaitis head of professional services at Chartio
Providing a solution that could scale out without being too cost prohibitive
Telnexus voice over IP technology satisfies Chartio’s business model. Because sales representatives are in and out of the office, the softphone service for mobile and laptops comes in handy. If someone needs to go make a call, he or she can just move around to another desk and do their work.
What Telnexus has to Offer
Telnexus understands that reliable technology in telephone and internet services are key to continue the workflow for our customer’s businesses. This is why the company values and takes pride in its reliable and responsive customer service. When customers experience product malfunctions or technical difficulties, we are quick to respond and resolve the issues because we understand that the faster the services are up and running, the faster our customers can proceed with their business functions.
“Large telecommunications companies take a while to respond to technological problems. Either employees don’t understand what is going on, or they do not give each account the appropriate attention. During this, the lifeline of my business is affected: If we’re not up and running then I’m sitting on my hands without it…People at Telnexus care about what we’re doing, and I never feel frustrated. That’s what is key.”
-Ellice Kaminsky, Owner, Thousand Oaks Financial
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