Thousand Oaks Financial

Telnexus customers range from a variety of different industries, one of which is financial services. Thousand Oaks Financial, a Telnexus customer since 2013, provides different mortgage loans for local properties. Based in Albany, CA, Thousand Oaks Financial was established in 2000, originally utilizing large companies such as Comcast and AT&T for their internet services prior to Telnexus.

Helping Thousand Oaks Financial move forward with Telco

For their phone system, Thousand Oaks first switched over to the VoIP phone services with another telecommunications company (RingCentral), and noticed the inability for the VoIP technology to function properly. “We had so many issues with the last VoIP company’s technology. We even hired an IT guy to try and resolve the issues. Nothing was solved and it was all a very expensive process. With Telnexus, it only took a little tweaking to get VoIP set up and now it’s working well,” said Ellice Kaminsky, owner of Thousand Oaks Financial.

Since Thousand Oaks Financial made the switch to Telnexus, the VoIP phone system has had “no voice quality issues,” according to Ellice. She explains she is a continued customer because of the customer service value, “Because Telnexus is local, when I call, I get a person, and things actually get resolved.”

Fast, in-person responses for any telecommunications needs

VoIP technology that is reliable and easy to install

“Every service provider will have technical difficulties every now and then, but it’s about how they each individually handle the problems. This is something Telnexus does well.”

– Ellice Kaminsky, Owner, Thousand Oaks Financial

What Telnexus has to Offer

Telnexus understands that reliable technology in telephone and internet services are key to continue the workflow for our customer’s businesses. This is why the company values and takes pride in its reliable and responsive customer service. When customers experience product malfunctions or technical difficulties, we are quick to respond and resolve the issues because we understand that the faster the services are up and running, the faster our customers can proceed with their business functions.

“Large telecommunications companies take a while to respond to technological problems. Either employees don’t understand what is going on, or they do not give each account the appropriate attention. During this, the lifeline of my business is affected: If we’re not up and running then I’m sitting on my hands without it…People at Telnexus care about what we’re doing, and I never feel frustrated. That’s what is key.”

-Ellice Kaminsky, Owner, Thousand Oaks Financial

“The call quality stands out, and I can work directly with a Telnexus employee to get all the information I need. The instructions for set up were very clear and easy to understand.”

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“Telnexus offered what I was looking for in telecommunications and internet services that previous firms we worked with did not.”

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